Privacy Policy

This Privacy Policy explains how Mobile Internet Support ("we", "us", "our"), operating the website mobileinternetsupport.online, collects, uses, and protects information when you visit our site or call our helpline. We are an independent technical support service and are not affiliated with any UK mobile network operator or broadband provider.

1. Who we are

Mobile Internet Support is an independent, UK-based technical support service for mobile and broadband customers. For any privacy queries, you can reach us at info@mobileinternetsupport.online.

2. Information we collect

We may collect the following types of information:

• Call data: if you call our helpline, standard call information (such as the fact a call took place and its duration) may be recorded by our telecoms provider. We do not require you to provide account passwords or full card details over the phone.
• Website usage data: such as pages visited, browser type, approximate location, and referring pages, typically collected via cookies or similar technologies and analytics tools including advertising platforms such as Google Ads.
• Contact form or email data: if you email us, we collect the information you choose to share, such as your name, email address, and the content of your message.

3. How we use your information

• To provide, operate, and improve our support services;
• To respond to enquiries sent by email;
• To measure and improve the performance of our website and advertising campaigns;
• To comply with legal obligations.

4. Cookies and advertising

Our website may use cookies and similar tracking technologies, including those associated with Google Ads and analytics services, to understand how visitors use our site and to measure the effectiveness of our advertising. You can control or disable cookies through your browser settings at any time.

5. Sharing your information

We do not sell your personal information. We may share limited information with trusted service providers who help us operate our website, telephony, and advertising (for example, hosting providers and analytics platforms), and where required by law.

6. Data retention

We retain personal information only for as long as necessary for the purposes described in this policy, or as required by law.

7. Your rights

Under UK data protection law, you have rights including the right to access, correct, or request deletion of your personal information, and to object to certain processing. To exercise any of these rights, contact us at info@mobileinternetsupport.online.

8. Third-party links

Our site may reference or link to third-party providers for informational purposes. We are not responsible for the privacy practices of any third-party websites.

9. Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact us

If you have any questions about this Privacy Policy, please contact us at info@mobileinternetsupport.online or call 0808 117 6005.