Last updated: 24 July 2026
These Terms and Conditions govern your use of the website mobileinternetsupport.online and the telephone support services offered by Mobile Internet Support ("we", "us", "our"). By using our website or calling our helpline, you agree to these terms.
Mobile Internet Support is an independent, UK-based technical support service for mobile and broadband customers. We are not a UK network operator or broadband provider, and we are not affiliated with, endorsed by, or acting as an agent for any such company. Any brand or company names referenced on this website or during a support call are used for identification purposes only and remain the property of their respective owners.
We provide general technical troubleshooting and guidance for mobile and broadband-related issues, such as SIM and network problems, router and Wi-Fi troubleshooting, device configuration, and help understanding billing. Our service is advisory in nature.
For account-specific actions, please contact your provider directly using the number on your bill or their official website.
Our helpline number (0808 117 6005) is free to call from all UK mobiles and landlines. We do not charge for the call itself; however, we may offer additional paid support services, which would always be clearly explained and agreed with you before any charge applies.
Guidance provided is offered on a reasonable-efforts basis and does not constitute a guarantee of any particular outcome. To the fullest extent permitted by law, we exclude liability for any loss or damage arising from reliance on advice given, except where such liability cannot be excluded by law (for example, liability for death or personal injury caused by negligence, or fraud).
You agree to use our website and telephone service lawfully and not to misuse our services, attempt to disrupt our systems, or provide false information when contacting us.
All content on this website, including text, graphics, and logos, is owned by or licensed to Mobile Internet Support unless otherwise stated, and may not be copied or reused without permission.
We may update these Terms and Conditions from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.
These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms and Conditions, please contact us at info@mobileinternetsupport.online or call 0808 117 6005.